About Us: Mission Statement


Allen Lawrence & Associates, LLC (AL&A) maintains an uncompromising commitment to customer service by providing quality traditional insurance and alternative risk solutions, surety bonds and employee benefit products along with claims, loss control and occupational health & safety services which best meet the needs of our customers. In order to achieve the highest possible level of customer service, we strive to create a stimulating work environment, which provides recognition and rewards to our employees, and to offer a workplace which supports honesty and integrity.

To assure the long-term satisfaction of our clients, we firmly believe that:

  • Every employee in our company is responsible for supporting customer service.
  • We must do what is best for our clients in all situations.
  • Only by listening carefully to our customer's needs and understanding their business can we assure the quality of programs, benefits and services.
  • Our service performance can only be measured by our customer's perception of that service.
  • We take care to do things right the first time.
  • High quality, well-trained employees are crucial to developing the effective products and services offered by AL&A.
  • Professional, profitable, long term relationships with our insurance carriers are essential to providing cost-effective, quality products for our clients.
  • An integral part of our customer commitment is vigorous participation in governmental affairs, industry organizations and trade associations to effect desirable change in the overall business climate.

 

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